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The success of a business hinges on strong relationships. The aim should always be to provide an exceptional service to the client that moves your business from being viewed as a vendor to a trusted partner of your client. The list below outlines the steps to take to make this crucial transition. Research Get to know your clients company and their industry. By understanding their business you can speak from the same page as your client, understand the challenges of their business and cater your approach to meet the needs of the client. Go Beyond Once you know your clients business and what they need to progress you can expand the core offerings of your business to cater for the client. Customized solutions to your clients needs can open additional sources of revenue and grow a strong relationship with a client. Make Every Client A Priority Keeping clients happy is [...]


Times are changing and, love it or hate it, we are now more connected than ever before - working digitally and communicating at break neck pace across the world. One of the positives to come from our globally connected society, is that you no longer have to be physically present to work as part of a team. Remote working is often still a contentious topic (although it is slowly becoming more mainstream). As a work practice it has so many advantages: It allows you to hire the best talent no matter where they are based in the world and lets them work and share ideas with team members in an environment they find most conducive to creativity. However, many employers are put off by the perceived lack of control – the feeling that there needs to be a managerial presence felt in order to maintain focus and productivity and ensure [...]


We may not really get the four seasons in the same way here in the Middle East, but somehow the feeling of new beginnings and spring time still reach us. That drive to clear out clutter and make a fresh start can be pretty powerful, so how do you apply it to your business? Start with your website. Your website is the online office/showroom, open to all, that enables your customers and potential customers and staff to reach you.  It should therefore be well organized and represent your business in the best light possible.  A good clear out should allow time to check for loading speeds, clear relevant images and to update your information.  Take the time to check out new web designers and any new trends. Clean up your inbox. This may not be the most pleasant experience or a particularly enjoyable task, but a clean inbox means a [...]


Ok, so we’re jumping on the bandwagon a little here, but as our business is all about office solutions for productivity and efficiency, we couldn’t very well miss the opportunity to share our office new year’s resolutions. So if you’re looking to give your business a boost for 2016, check these out: Identify priorities for all There are important things that need to get done, and then there are less important things that need to get done. All employees need to be aware of what their work priorities are so that the most important goals in the office are being completed. This ensures that things stay on track and that each employee is fulfilling their role. Getting to know what employees value on an individual level is also useful. When employers show they care about what staff want from their career and work experience, the employee feels valued and an [...]


We’re offering a fantastic festive deal on the Xerox WorkCentre 7835. The easy to use A3-size colour printer provides freedom in the office and room to roam through mobile printing and scanning and could-based technology. For installations in the month of December only, we’re offering this essential device with delivery, installation, training, free pages, maintenance, service… and bucket loads of Christmas cheer, for less than AED 1,400 per month! And because we know you’ve all been very good this year, we’re offering much more than the device alone. With every installation this month, we will provide: Delivery, installation and training within Dubai and Abu Dhabi city limits On-site service & maintenance including ALL consumables 1,000 colour A4 & 1000 black & white A4 copies / prints every month 36 month term/finance subject to status (T&C apply) A discount of AED 300 per month for 12 months To take advantage of [...]


Just stop a moment and take a good long look at your office equipment. Your printer, scanner, and photocopier are no doubt at the crux of it all – they’re the hub for so much of office daily life. Imagine if you could use just one machine to do much more than simply print, photocopy and scan. Imagine if it could increase productivity, simplify tasks and keep your costs down, enabling you to work efficiently and be timelier, whilst keeping your critical information safe. Sound good? Well take it one step further and imagine all of this offered in a handy little package with delivery, installation, training, free pages, maintenance, service… and a smile, and for less than AED 1,000 per month! Now we’ve got your interest, let us introduce the Xerox WorkCentre 7225 (4T).  This Mopria-certified device is perfect for mobile printing and scanning, integrating with cloud-based technologies and [...]

‘Going Paperless’ in the UAE

Cloud computing is a huge global trend, which is now rapidly gaining moment in the UAE. The International Data Corporation (IDC) predicts that the cloud market worldwide will have grown into a $45bn industry by the end of this year, nearly tripling its business within five years. At Xeratek, our Outsourcing Services division is supporting this transition for companies across the UAE, by levering cutting edge technologies to remove paper from business processes.  By implementing Enterprise Capture solutions (EC), such as Kofax, incoming documents can be captured at the point of origination and therefore enter a business process in an electronic format. From this point every document can be securely managed and stored in applications such as Microsoft SharePoint, and made available to the correct recipients via Microsoft Office’s 365 suite of products. Additional enhancements and improvements can be made to business processes by implementing workflow and electronic signatures, eliminating [...]


Ideally suited for those printing between 30,000 to 80,000 pages a month, the new Versant 80 replaces the Xerox C75 and J75 presses. This digital press is uniquely designed to help simplify business growth and automate those complicated processes that cost you time and money. Basically, the Versant 80 delivers the highest quality, faster and more efficiently than ever before. And this is no marketing hype, Xerox’s promise is backed up by technology.  Their innovative new compact belt fuser applies the uniform heat and pressure needed to bond toner to a wide range of surfaces without slowing production speeds, whilst optimising image quality on solids, tints and halftones and delivering a faster output of mixed media jobs. The device offers offset-quality performance, printing up to 80 pages per minute on any stock (coated or uncoated). Meanwhile automated duplex scanning occurs at 600 x 600 dpi upto 200 images per minute. The [...]


Looking to update your office technology over the summer? Want to work with the latest and greatest technology available? We have just received the latest release from Xerox – the WorkCentre 7970. This new colour multifunction printer helps to streamline workflows, create new efficiencies, increase team productivity, reduce energy consumption and minimise costs, wherever and whenever you want, whilst still giving your data the highest levels of security and protection. The WC7970’s output is high resolution, photo quality colour images and crisp text, on a variety of stock sizes and paper weights, with the option of additional finishing qualities including saddle stitched booklet making, Z and C folding, hole punching and multi-position stapling. The WC7970 enables fast copy and print speeds of up to 70 ppm in black and white and colour along with secure, easy to use mobile printing features. In addition the control panel can be operated remotely [...]


As a company dedicated to business process improvement, at Xeratek Document Solutions we take our work seriously. We’re always looking for solutions to help our clients become more productive and efficient, and ultimately help their businesses grow. With our years of experience we’ve recognised that people still struggle with the concept of working smart, and thought we’d share out top five tips: Take breaks Get up from your desk and move – whether it’s downstairs and out to a shop or café, or around the corner to the coffee machine, or even just a stroll round the office, don’t stay fixed in the same position all day – you’ll be more productive, energized and creative if you give yourself some time out. Segment your work        Work in 90-minute chunks of time; plan your to-do list into this calendar and stick to it. During those periods of time, don’t allow yourself [...]

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