Xeratek Privacy Statement
This privacy statement covers the websites and applications of Xeratek Document Solutions LLC (“Xeratek” or “we”) that include a link to this statement. This privacy statement also applies to Xeratek’s marketing and advertising practices where and when it is referenced. It is meant to inform you about our collection and use of your personal data.
Personal Data We Collect
You may choose to give us personal data to allow us to communicate with you, process your orders, provide you with services, or for employment consideration. Data we collect depends on the context of your interactions with Xeratek, the choices you make, including your privacy settings, and the products and features you choose. The personal data we collect can include the following:
Name and Contact Data. Your first and last name, email address, postal address, phone number and other similar contact data in order to communicate with you, process orders or provide you with products or services. We may also collect your employer name, if you are procuring products or services on behalf of an organization.
Demographic Data. Data about you such as your country of residence and preferred language.
Geolocation Data. We may collect data about your location, which can be either precise or imprecise. Precise location data can be obtained through Global Navigation Satellite System data, as well as through nearby cell towers and Wi-Fi hotspots when you enable location-based products or features. Imprecise location data includes, for example, a location derived from your device or data that indicates where you are located with less precision, such as an internet protocol (IP) address or a city.
Social Media Data. We may provide social media features that enable you to share information with your social networks. Your use of these features may result in the collection or sharing of information about you by the social networking site. Please review the privacy policies and settings of social networks you use to understand their practices.
Job Applications/CVs/Resumes. Professional, education and employment-related information on job applications/CVs/resumes which you provide to us if you submit a job application to Xeratek either directly or indirectly, which may include sensitive personal data. Xeratek uses this information in order to evaluate your application and perform related employment activities.
Feedback and Product Reviews. Information you provide to us and the content of messages you send to us, such as feedback and product reviews you write, blog posts or questions and information you provide for customer support. When you contact us via our website, a Xeratek application or a Help Desk, such as for customer support, phone conversations or chat sessions with our representatives may be monitored and recorded. Your feedback, posts and reviews will be used to seek improvements in our products and services.
Website Browsing and Commercial Information. Information about your visits to our websites and your browsing patterns, including inferences drawn from this information. This may include information related to your prior purchases and online buying preferences or data about your device, including IP address, browser type, and regional and language settings. This is more fully described under the section entitled “Cookies, Web Beacons and Privacy Choices” below. We collect this information to determine such things as the number of visitors to various parts of our websites, to personalize your experience on our sites, and tailor our interactions with you.
Third Party Sources. We also obtain data from third-parties. These third-party sources vary over time, but they are sources deemed credible by us and may be publicly available or available on a commercial basis. They can include:
Social networks when you grant permission to a Xeratek product to access your data on one or more networks;
Designated entities within your business or enterprise (such as a member of your IT department) in the course of providing services to you;
Partners with whom we offer branded services or engage in joint marketing activities. If you purchase Xeratek services or products from a partner we may receive certain information about your purchase from that partner;
Fraud prevention agencies or credit reporting agencies in connection with credit determinations; and Publicly available sources such as open government databases or other data in the public domain.
How We Use Personal Data
We collect and process personal data with your consent, as required by law, or as necessary to fulfill the legitimate interests or business purposes of Xeratek, including to: (i) provide you with products and services; (ii) manage, administer and operate our business; (iii) meet our contractual and legal obligations; (iv) carry out direct marketing; (v) prevent fraud; and (vi) protect the security of our systems and our customers.
Xeratek uses personal data to:
- respond to your questions and communicate with you;
- provide customer support;
- share news, updates, or helpful tips about Xeratek products and services;
- inform you of special promotions and other advertising;
- allow you to sign up for online services;
- receive and evaluate job applications;
- customize, analyze, and improve our products, services, technologies, communications and relationships with you;
- deliver products and services requested by you;
notify you about administrative matters that pertain to your Xeratek products or services; and
in the event of a merger or acquisition of Xeratek or a substantial portion of its assets, disclose or transfer personal data to the surviving or acquiring party, respectively.
Personal data that is submitted in a business capacity may be merged with available business database directories.
How We Share Personal Data
We share your personal data as necessary for Xeratek’s business purposes, to complete a transaction or provide a product or service you have requested or authorized. For example, when you provide payment data to make a purchase, we will share your payment data with banks and other entities that process payment transactions or provide other financial services.
We share personal data among Xeratek affiliates and subsidiaries to efficiently manage the operation of our business. We also share personal data with vendors or agents working on our behalf for the purposes described in this statement or in our contracts with you. For example, companies we’ve hired to provide customer service support or assist in maintaining or servicing business accounts or products via our systems and services may need access to personal data to provide those functions. In addition, we may share information with third parties for the joint offering of a product or service. In such cases, these companies are required by contract to abide by our data privacy and security requirements and are not allowed to use personal data they receive from us for any other purpose. We may also disclose personal data as part of a corporate transaction such as a merger or sale of assets.
Finally, we will transfer or disclose personal data when we have a good faith belief that doing so is necessary to:
Comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies;
Protect our customers, for example to prevent attempts to defraud users of our products, or to help prevent the loss of life or serious injury of anyone; or
Operate and maintain the security of our products, including to prevent or stop an attack on our computer systems or networks.
We do not sell your personal data to third parties.
Where We Process and Store Personal Data
Personal data collected by Xeratek may be transferred to, stored and processed in your region, or any other country in which Xeratek or its subsidiaries, affiliates, sub-contractors, agents or partners maintain facilities. Our subsidiaries, affiliates, sub-contractors, agents and partners are required by contract to safeguard any personal data they receive from us and are prohibited from using the personal data for any purpose other than to perform the services as instructed by Xeratek. We also take steps to provide adequate protection for any transfers of your personal data in accordance with applicable law.
Our privacy guidelines are communicated to Xeratek employees. We take steps to ensure that the data we collect under this privacy statement is processed according to the provisions of this statement and the requirements of applicable law wherever the data is located.
Period of Storage
Xeratek retains personal data for as long as necessary to provide the products and fulfill the services and transactions you have requested or for other essential purposes such as complying with our legal obligations, resolving disputes and enforcing our agreements. Actual retention periods can vary. The criteria used to determine the retention periods include: (i) how long personal data is needed to provide our products or operate our business; (ii) whether the personal data is of a sensitive type; and (iii) whether Xeratek is subject to a legal, contractual or similar obligation to retain the data.
Your Privacy Rights
You have choices about the data we collect. When you are asked to provide personal data, you may decline. However if you choose not to provide data that is necessary to provide a product or feature, you may not be able to use that product or feature.
If the processing of personal data is based on your consent, you have a right to withdraw consent at any time for future processing;
Where applicable, you have a right to request from us, (i) access to and receipt of personal data, (ii) transfer of personal data, and (iii) rectification or deletion of your personal data;
You may also have a right to object to or restrict the processing of your personal data;
You have the right to object to direct marketing (you may unsubscribe); and
You have a right to file a complaint with a regulator or data protection authority.
You may contact Xeratek to check the accuracy of your personal data or to request that your information be updated or deleted. Xeratek reserves the right to confirm your identity and to modify the scope and number of requests. In certain cases, your request may be denied on the basis of a legitimate exception or where we are legally prevented from honoring such request.
Cookies, Web Beacons and Privacy Choices
What is a Cookie?
Cookies are small text files that are placed on your computer or mobile device by websites that you visit. They are widely used in order to make websites work efficiently, as well as to provide information to the owners of the site. Cookies are useful because they allow a website to recognize your device, letting you navigate between pages efficiently, remembering your preferences, and generally improving your experience.
The cookie information that Xeratek collects helps us track the number of visitors to our websites over time and determine whether these were new or repeat visits.
What is a Web Beacon?
A web beacon is an electronic image that can be used to recognize a cookie on your computer or other device when you view a web page or email.
How Does Xeratek Use Web Beacons?
Xeratek and our third party advertising partners may use web beacons on our websites, in our emails, and in our advertisements on other websites to measure the effectiveness of our websites and our advertising. For example, web beacons may count the number of individuals who visit our websites from a particular advertisement or the number of individuals who open or act upon an email message.
Can I Block Cookies and Web Beacons?
Links to Non-Xerox Websites.
Privacy Choices: How Does Xeratek Use Interest-Based Advertising?
What Information Do Xeratek Websites Collect for Interest-Based Advertising?
Xeratek may send commercial email to you advertising our products and services. You can also subscribe to various product and service-specific communications on our websites. If you receive commercial email from Xeratek and wish to discontinue these mailings, you may unsubscribe via an ‘opt-out’ provided in the communication.
This unsubscribe option does not apply to communications primarily for the purpose of administering order completion, contracts, support, product safety warnings, software updates, or other administrative and transactional notices, the primary purpose of which is not promotional in nature.
Xeratek commits to resolve complaints about your privacy and our collection or use of your personal data.
To report your inquiries or concerns to Xeratek, please call us
You may also contact us via postal mail at:
Xeratek Document Solutions LLC, Office 14 The Westin Mina Seyahi, PO Box 213084, Dubai, UAE.
Xeratek reserves the right to make changes to this statement. If we make changes, we will revise this privacy statement to reflect such changes and revise the effective date of the statement.
Statement Effective Date: January 1, 2020.